Frequently Asked Questions
How long does standard shipping take?
Our artisanal pet products typically arrive within 3-5 business days for domestic US orders. We process all orders with care within 24 hours.
What is the PawCraft return policy?
We offer a 30-day, hassle-free return policy. If you or your pet aren't completely satisfied with the boutique quality of our products, we'll make it right.
Are your products safe for kittens and puppies?
Absolutely. Safety is our priority. Every item—from our cooling mats to our smart tech—is tested for durability and uses non-toxic materials safe for all life stages.
How do I clean the premium comfort beds?
Most of our premium beds feature removable, machine-washable covers. We recommend using a cold, gentle cycle with pet-safe detergent to maintain the fabric's soft texture.
Do you ship outside of the United States?
Currently, we exclusively serve our US boutique pet owners to ensure the fastest shipping times and maintain our high standard of customer service quality.